Refund policy

At EMBREA, your comfort and satisfaction are at the heart of everything we do. We want you to shop with complete confidence, which is why we offer a 60-day return policy. You have 60 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return, your item should be in the same condition that you received it, with its original packaging where applicable, along with proof of purchase.

For safety and quality assurance, products that have been significantly used, altered, or damaged after delivery may not be eligible for return unless they arrived damaged or defective.

How to Start a Return

To request a return, please contact our Customer Care Team at support@embrea.ca .

Our team will be happy to assist you with any questions or concerns about your purchase. In many cases, we may be able to resolve an issue through product guidance or troubleshooting without the need for a return.

Please note: Returns sent without prior approval may not be accepted. Once your return request is approved, we will provide clear instructions on how and where to send your item.

Damages and Issues

Please inspect your order upon arrival. If your EMBREA product is damaged, defective, or incorrect, contact us as soon as possible at support@embrea.ca so our team can review the issue and work toward a suitable resolution.

Exceptions & Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, or customization reasons. This may include products that have been heavily used, altered, damaged after delivery, personalized items, and gift cards.

Items that arrive damaged, defective, or incorrect will still be reviewed by EMBREA, regardless of these exceptions. Your applicable consumer rights remain unaffected.

Exchanges

If you would like a different product, color, or variation, the simplest option is to request a return for your original item and place a new order once your return has been approved.

Refunds

Once your return has been received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process and display the refund in your account.